T.J. Maxx is a chain department store that started in the USA and has expanded to other countries around the world. With more than 1,000 stores around the country, they are one of the biggest clothing retailers in America.
The company has grown into one of the largest clothing stores ever since its beginnings in Massachusetts in the 70s.
The company has struggled to expand abroad. They opened the first overseas shop in 1994 in Europe. Now it covers more than 343 shops throughout the continent.
In March 2009, the e-commerce website was launched for the first time for the sale of handbags. The product range has been expanded to include jewelry, clothing, shoes, accessories and some other home goods.
In order to continuously improve customer service, they have developed an online survey through which customers can leave comments on their experience at the store they visited.
By taking into account all of the comments they receive about customer service they can improve the experience for all the customers. As an appreciation for taking the time and helping the company improve, customers have the opportunity to win a $500 gift card.
It will not take more than 10 minutes to complete the assessment. They will guide you through the necessary steps to enter for a chance to win a $500 gift card.
It’s an easy process. All you have to do is answer questions about your experience shopping at a T.J. Maxx store. The questions are directed to find out how pleasant or unpleasant your time was, and what they can do to improve.
If you have an internet connection, you can take the survey from any place of the world from the comfort of your mobile, tablet or PC.
Eligibility to take the survey
To be able to participate you must:
- Legal resident of USA.
- Age must be 18 or above.
- A purchase receipt from their shop.
How to take the T.J. Maxx Survey
Step 1 – To complete the questionnaire visit their webpage. You will see an example of the required information on right side of the page.
Step 2 – Now fill out your order number and date and time in the required fields. You will find all the information on your purchase receipt. When you’re ready click on the ‘Start’ button.
Step 3 – Answer the general questions they ask you and rate them on the scale of poor to outstanding.
Step 4 – Submit your personal information including name, telephone number and postal address to complete the process.
After you complete the assessment you will be eligible for the sweepstakes program.
Your answers will not only help the company but also the customers. The company will use your answers to understand what they are doing wrong, and what they are doing right. By being aware of the areas where they are lacking they will be able to invest into improving and ultimately giving future customers such as yourself better service.
Please give your opinion according to your experience and help them to provide better service for all. If you express satisfaction with their service then they will be encouraged to continue giving you good service.